Get in Touch With Us

Got a question about a promo code, spotted something that needs updating, or just want to tell us what you think of the site? This page covers how to get hold of us and what kind of messages we're best placed to help with.

The Best Way to Reach Us

Email is the most reliable route to our team. Send your message to [email protected] and a real person will read it — we don't rely on automated replies to do the job of a proper response. We aim to get back to most enquiries within two working days, though it can take a little longer if we're dealing with a higher volume of messages.

If you can, tell us what your message is about in the subject line. It helps us route your enquiry to the right person and usually means a faster reply.

What We Can Help With

• Questions about a bonus code — If a promo or bonus code mentioned on the site isn't working as described, let us know which offer and which operator, and we'll take a look.
• Corrections and accuracy checks — Bonus terms, rake structures and welcome offers change over time. If you've noticed something on the site that looks out of date, we want to hear about it and fix it.
• Feedback on our reviews — If you've played on a site we cover and think our write-up missed something worth knowing, your perspective is genuinely useful to us.
• Content suggestions — If there's a topic around crypto poker or a specific operator you'd like us to cover in more depth, tell us what you'd find useful.
• Partnership or editorial enquiries — If you represent an operator or organisation and want to discuss working with us, introduce yourself and explain what you have in mind.
• Responsible gambling concerns — If you or someone you know is struggling with gambling, please mention it in your message and we'll point you toward independent support resources. You can also reach the National Problem Gambling Helpline directly at 1-800-GAMBLER.

What Happens After You Send a Message

Every email that comes in is read by someone on our team, not filtered through a bot. We'll try to give you a proper answer rather than a generic template, and if we can't resolve something ourselves — for example, an account or payment issue that sits with an operator directly — we'll tell you that plainly rather than leave you guessing.

For anything specific to an account, deposit or withdrawal on an operator's site, such as CoinPoker or another platform we cover, that operator's own support team will always be faster and better placed to help than we are, since we don't have access to individual player accounts.

A Note on Accuracy and Independence

We try to keep our reviews and bonus information current, but offers, promo codes and terms can change on short notice. If you've read something on the site — including our coverage of CoinPoker's welcome bonus, rake, or payout process — and it doesn't match what you're seeing when you sign up, please flag it. Reader reports are one of the ways we catch outdated information.

We should also be upfront that some of the operators reviewed on this site, including in our non-GamStop casino coverage, may pay us a commission if you sign up through a link on this site. That relationship never decides how an operator is rated or ranked; our editorial view is kept separate from any commercial arrangement.

Before You Get in Touch

A couple of things worth knowing before you reach out: we can't offer personal financial, legal or tax advice, and any general points we make on the site about crypto or gambling taxes should be checked with a qualified professional for your own situation. We also can't guarantee results from playing poker — win rates depend on skill, variance and luck, and no message from us will change that. Everyone contacting us about gameplay or bonus terms should be 18 or older, in line with the eligibility rules that apply across the site.

Thanks for taking the time to reach out. Whether it's a quick question or detailed feedback, we read it all and will get back to you as soon as we can.